Running a hotel can be a very rewarding venture, but it’s not something you can do by yourself. The truth is that if you want your hotel to be a success, you need to make sure that all of your employees are reliable and do their jobs to the best of their abilities.
Of course, while this may sound simple, it’s not really. Your employees can’t be the best versions of themselves if you aren’t giving them good management, which is why this post will be sharing five tips that you can follow if you want to properly manage your hotel staff and make your hotel a success.
Make them feel part of a team
A hotel is only as good as its employees, and while there may be various departments within your hotel staff, they will all need to work together to reach common goals. In other words, your staff needs to work well as a team.
There are many things that you can do to make your hotel staff feel like a team. As you can imagine, team building is usually quite a good way of reaching this goal. However, there are also other things that you can do. Having your employees wear uniforms, for example, can help them feel like they are part of the team. So, you may want to consider getting golf shirts, housekeeping uniforms, and other clothing items that match.
Have rules
Next, you need to be very clear about what type of behavior you expect from your employees, as well as which duties you require them to perform.
So, it’s important that you have clear rules laid out such as the code of conduct and standard operating procedures that employees can use as guidelines for how to act when they are at work. Having all employees follow the same rules will help everyone do their jobs properly. That being said, you can’t expect your employees to follow the rules if they haven’t received proper training on how to do so, so you can click here for some employee training tips.
Hire the right people
As mentioned, having good staff is essential to any business, but especially a hospitality one like a hotel. But before you can start training and managing your staff, there’s another important step: the hiring process.
The truth is that if you don’t hire good employees who are the right fit for the job, you won’t be able to manage them properly. You also need to make sure that the employees are placed in the right department. For example, those who are good with numbers will do well in your finance department, whereas extroverted people persons may perform best in your customer service area, and help to improve the customer experience.
Get feedback
Receiving feedback – especially negative feedback – can be difficult, but it will help you to manage your staff better. Firstly, you need to get feedback from customers. Who helped the customer, and were they satisfied with the service? What did they like or not like?
Receiving this type of feedback from customers can help you understand where you need to make changes. You should also be sure to listen to your employees’ feedback – for example, if they are struggling with something, don’t just brush them off, but investigate the issue.
Put in the work yourself
Finally, while a big part of managing your employees will depend on the employees themselves, another part of it will depend on you.
As a hotel owner or manager, you may not always be involved in the day-to-day happenings of the business, but as you will be the one managing your employees, you need to make an effort to be a better manager, as this will help you to manage your employees correctly and also help them be better employees. Lead by example; you can’t expect your employees to go the extra mile if you don’t put in any effort yourself.
In conclusion
Managing hotel staff really isn’t that different from managing any other staff, as many of the key principles are the same.
However, since running a hotel falls within the hospitality industry, making sure that your staff is always at the top of their game is the difference between a hotel that is a success and one that is a failure. You need to make sure that you manage your staff correctly, as this will directly impact things like customer satisfaction, your hotel’s reputation, and even your cash flow. Hopefully, this post gave you a good idea as to where you can start.