How To Make Patients Feel At Ease
Many people suffer from doctor anxiety which can make them reluctant to visit the doctor for check-ups or more severe health issues. While there are many things the patient can do to overcome this anxiety, doctors should also know how to make their patients feel at ease to ensure everyone knows how to take care of their health sufficiently. If you want to improve your treatment approach and environment, consider these essential tips.
A good bedside manner is a key skill of any doctor, and this all begins with a smile. Your smile (as well as your assistant’s and receptionist’s smile) should be the first thing any patient sees when they step into your office. This immediately puts them at ease and makes them feel welcome, while a soft and calm tone will also encourage them to feel like there is nothing to be worried about. If you prioritize this approach, your patients will be happy to come in and take a seat.
Make the Waiting Area Comfortable
Your waiting area is another factor that determines how at ease a patient is, so make sure it is comfortable. While you needn’t buy huge sofas or deep chairs, you can still focus on creating a relaxed atmosphere. Lots of cushioned chairs mean that everyone will have somewhere to sit, while easygoing hospital waiting room music can provide a comforting ambiance for your patients without being too noisy or distracting, as this can cause unnecessary stress for some.
Provide Informative Materials
Many of your patients may have Googled their symptoms and believed the absolute worst. This is an unfortunate side effect of having access to all of life’s information and it can cause untold panic. However, providing detailed patient information leaflets can prevent this. These leaflets should be easily available on tables or racks, and patients can pick them up if they see anything relevant to them. You can also keep a collection of leaflets in your office to hand over and give patients a clear and concise idea of their condition.
Listen To Their Concerns
You need to be careful to listen to your patients as carefully as possible. Do not interrupt or tell them they are not sick because that will not do them any favors. Even if you don’t believe anything is wrong with them, you may still be able to listen to their concerns because it could reveal potential causes of these problems.
Don’t Use Too Much Jargon
Similarly, you should avoid using too much medical jargon, as the average patient will not understand what you are saying. If you do this, it can even cause more confusion which may make them worry further, so it’s worth speaking in plain English and explaining concepts simply. This will also help them relay information to their loved ones when they get home.
Patients who feel at ease are more likely to take better care of their health and well-being. They will not feel nervous or intimidated by your office, which can help them maintain excellent health, catch issues early, and enjoy the crucial peace of mind that many people need for their health.